Who operates Cantilever Umbrellas?
What do I do if my goods arrive damaged?
How do I contact Cantilever Umbrellas?
Do I have a warranty on the product?
Where is your retail outlet?
Is pick up available for my product?
What are your trading hours?
Is it secure to pay with my credit card on your website?
What are your trading hours?
When will my product arrive?
What do I do if I’m not at home when my product is delivered?
How will my personal information be used?
Do i have to purchase my product online?
Where do you deliver to?
What Else should I know?
Can I leave a comment or Feedback?
Who operates Cantilever Umbrellas?
Cantilever Umbrellas is a division of Shade Australia Pty Ltd. We’ve been in business for over 13 years and over that time we have delivered thousands of umbrellas to customers right around Australia. Cantilever Umbrellas is a special division of our business which is designed to make it easy for customers to quickly and easily find exactly the type of umbrellas they are looking for. We have most of the umbrellas on display at our warehouse/showroom and customers are welcome to visit and inspect any of the umbrellas before making a purchase.
What do i do if my goods arrive damaged?
If your goods arrive and it looks like the box is damaged or something isn’t quite right, you should:
- Refuse to accept delivery of the product – that way the shipper will need to return it to us.
- Inform the courier to return the goods to sender
- Get on the phone and call us on 1800 155 233 to tell us that your item has arrived damaged and that you’ve instructed the courier to send it back.
If you have already accepted the goods and noticed that they have been damaged in transit it is important to report the damaged goods immediately to one of our Customer Service staff at 1800 155 233 or info@shadeaustralia.com.au. It is also important for you to fill out a Return/Damaged Goods Form and include it with the goods that are to be returned. You need to do this within 5 days of taking delivery of the goods. If you take delivery and then call us up a month later to tell us that the umbrella is damaged we may refuse to accept it back or honour it as a warranty claim.
How do I contact Cantilever Umbrella?
That’s easy:
TEL: 1800 155 233
FAX: 02 9601 0884
ADRESS: Shade Australia – Unit 7/86 Heathcote Road, Moorebank NSW 2170, Australia
EMAIL: info@shadeaustralia.com.au or use our contact form
Do I have warranty on the product?
Each of the umbrella featured here at Cantilever Umbrellas has its own unique warranty period. Shade Australia, the operator of Cantilever Umbrellas extends warranties on the umbrellas on behalf of the manufacturers. For some umbrellas the warranty is 2 Years Frame 5 Years Fabric whilst others it’s a straight 12 months. Warranties are clearly indicated with each product but if you’re not sure just email us or give us a call. All warranties cover workmanship. They do not cover damage caused by neglect or mis-operation. If an umbrella is damaged in a strong wind for example this is considered not to be a warranty claim. You can review our complete terms of trade here . If you would like further details on our warranty periods for certain product do not hesitate to give us a call on 1800 155 233 or email info@shadeaustralia.com.au and we will gladly help you.
Where is your retail outlet?
Shade Australia – Unit 7/86 Heathcote Road, Moorebank NSW 2170, Australia This is our warehouse/show room. We have most of the product displayed on here on show and you’re welcome to visit us during normal business hours to inspect any of the umbrellas. Often it’s a good idea to call first to line up an appointment with one of our sales representatives as we’re often out on the road.
Is pick up available for my product?
Yes, pick up is available from our warehouse in Moorebank. Please refer above for address. When we get your umbrella ready to go, we’ll give you a call and you can come and collect it. We recommend you check the size of your umbrella before coming so that you arrive in a suitable vehicle (such as a ute or car with a trailer). Umbrellas are big and we’ve had many occassions where customers have arrived in a 2 door hatchback to pickup a Sidepost classic. That doesn’t really work.
What are your trading hours?
9:00am – 4:30pm Monday – Friday. Open on Saturday by appointment only. We are closed on public holidays.
Is it secure to pay with my credit card on your website?
We use Paypal for your security. We do not store credit card details once your transaction has been processed. If you would like an alternative, Direct Bank Deposit and Cheque Payment is available.
When will my product arrive?
Each product has a different arrival time. Some of our products are made-to-order and can take some weeks to arrive depending on the manufacturers and other products depend on availability of colours, sizes etc. With umbrellas such as the Centenary or Savannah we hold large amouts of stock but sometimes we may not have the exact colour or size that you’ve purchased and we have to order it in. Again this can take a week or so. Once you have order your product we will give you an approximate delivery time. If you require further clarification. please give us a call or send us an email.
What do i do if i’m not at home when my product is delivered?
If you are not home when your goods arrive it is important for you to give us authority to leave goods somewhere safe. If this is not possible your goods will be taken to the couriers depot, where your good will be available for collection by you. If this is not possible then you need to make alternate delivery arrangements such as having the umbrella delivered to your work or a friends house. We can’t deliver to post office boxes.
How will my personal information be used?
We store your personal information in our data base and use it for future reference should you have a warranty claim or make another purchase with us. We may send you information about sales or products and other promotions which you are free to opt out at any time you wish. We do not share your information.
Do I have to purchase my product online?
We try to make everything as easy as possible for our customers. That’s why we operate a fully e-commerce enabled site. If however you’re not comfortable ordering over the internet we totally understand. You can always give us a call on our Free-call 1800 155 233 number and we’re happy to take your order with a credit card over the phone. Of course you can always visit us during normal business hours and place your order in person.
Where do you deliver to?
We deliver Australia Wide. It’s funny, although we’re in Sydney we send as much as 40% of our online orders to customers in Western Australia. We’ve done a detailed freight calculation table and when you put in your postcode the shipping price will display. We take extra care when we ship umbrellas to ensure the packaging is up to the job. We want your umbrella to arrive in pristine condition.
What Else should I know?
That’s pretty much it really. Anything else you’re not sure about or concerned about, just give us a call on 1800 155 233. We are a family company and we take a great deal of pride in delivering a professional reliable service to customers Australia wide. Over the years we developed a document called Terms of Trade and if you’re welcome to read it to ensure you’re completely comfortable with the way we do business. At the end of the day, our sole aim is happy customers.
Can I leave a comment or Feedback?
Yes please. We love hearing from our customers, even if something has gone wrong. Email us and we’ll respond. All the product pages have a tab called REVIEWS and once you get your umbrella we’d really appreciate you coming back to the site and writing a review about your umbrella.